SAP Service Delivery Executive

1 day ago

Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title:

SAP Delivery Manager

Key Responsibilities:
  • Oversee the end-to-end service delivery of projects and COE initiatives in SAP, Salesforce, and RPA.
  • Collaborate closely with executives to align delivery with business objectives.
  • Take ownership of key performance indicators, service delivery SLAs, and project profitability.
  • Establish and enforce best practices in project execution, especially in Agile, ASAP, and Activate methodologies.
  • Optimize performance, scalability, and reusability through structured frameworks.
  • Oversee offshore delivery operations and ensure high customer satisfaction.
  • Act as a strategic partner to customers, supporting onsite account management where needed.
  • Provide presales support, solution presentations, and estimation for SAP S/4HANA, SFDC, and RPA engagements.

Required Skills and Qualifications:

  • Proven experience in operational efficiency and cost control.
  • Demonstrated expertise in field project execution, team management, and on-ground service delivery.
  • Able to lead high-pressure operations with tight timelines while maintaining high quality standards.
  • Proven experience managing multi-customer portfolios across geographies.
  • Strong background in Fixed Price and SLA-based project execution.
  • Experience as Practice Head / Delivery Head or Onsite Delivery Lead.
  • Deep exposure to SAP/ERP, Salesforce (SFDC), and RPA tools.
  • Strong understanding of quality assurance frameworks and cost-optimization strategies.
  • Excellent leadership, stakeholder management, and decision-making skills.
  • Outstanding communication abilities - both technical and business-facing.

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