
Service Delivery Expert
3 days ago
We are seeking a skilled Service Delivery Expert to join our team. As a Service Delivery Expert, you will play a key role in ensuring exceptional customer satisfaction and loyalty through effective service delivery.
The ideal candidate will have a strong background in customer-facing roles and excellent communication skills. You will be responsible for developing and executing service strategies that enhance customer engagement and loyalty.
- Main Responsibilities:
- Develop and execute service strategies to enhance customer engagement and loyalty.
- Collaborate with cross-functional teams to ensure effective service delivery and quality control.
- Analyze data to identify areas for improvement and implement process changes as needed.
- Provide exceptional customer service and resolve issues promptly.
Key Performance Indicators:
- Meet or exceed customer satisfaction targets.
- Reduce service-related complaints by 20% within the first 6 months.
- Increase annual maintenance contracts (AMCs) by 15% within the first year.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunities for career growth and advancement.
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