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Customer Retention Specialist
1 month ago
At Xiaomi India, we are seeking an experienced Assistant Manager to join our team. This role will play a vital part in fostering long-lasting relationships with our valued customers.
Key Responsibilities:
- Develop and implement strategies to improve user retention and drive repeat purchases.
- Analyze data to determine the most effective customer retention strategies and optimize accordingly.
- Design, launch, and scale Loyalty & Referral programs to enhance customer engagement.
- Reduce cart drop-offs, drive up-sell and cross-sell initiatives to increase revenue.
- Plan, execute, and manage marketing campaigns across various communication channels.
- Monitor competitors' activities and industry trends to stay ahead in the CRM space.
- Define key metrics and track them to measure the impact of marketing strategies.
- Collaborate with internal and external stakeholders to achieve marketing goals.
- Stay up-to-date with market trends, competitor activities, and consumer behaviors to identify opportunities for growth.
Requirements:
- 5-8 years of experience in a related field.
About Us:
Xiaomi India is a leading technology company that offers innovative products and services to customers. We are committed to providing exceptional customer experiences and building long-lasting relationships with our customers.
