Drive Customer Retention Excellence
4 weeks ago
What is BrightChamps?
BrightChamps is a global live-learning edtech platform for kids aged 6 to 16, offering cutting-edge life skills such as coding, financial literacy, communication skills, and robotics.
We're looking for a Senior Product Manager to lead our customer retention efforts, leveraging expertise in customer retention and learning experiences to elevate the lifetime value of our customers.
Your Mission
Enhance customer retention by crafting strategies that resonate deeply with our diverse global user base, driving sustained engagement, loyalty, and learning outcomes.
Key Responsibilities
- Drive strategic initiatives to enhance the overall customer experience across our student learning platform.
- Collaborate closely with cross-functional teams to deliver app experiences that captivate users in online video conferencing and learning environments.
- Ensure our service delivery meets the highest standards, providing seamless and high-quality support that keeps our customers engaged and satisfied.
Requirements
- Proven experience in customer retention within edtech, with strong stakeholder management and strategic alignment skills.
- Success in delivering engaging online learning experiences while leading small product teams.
- Expertise in high-quality service delivery and customer support, driving exceptional satisfaction.
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