Customer Development Executive

4 weeks ago


Bengaluru, Karnataka, India Rentokil Initial Full time
About Rentokil PCI

Rentokil PCI is a leading pest control service provider in India, part of the Rentokil Initial brand. We aim to set new standards for customer service through our operations across 300 locations in India.

To achieve this goal, we are looking for a skilled Customer Development Executive to join our team.

The successful candidate will be responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.

This role involves collaboration with the internal team and external stakeholders to ensure effective review customer-wise and Process Understanding and Implementation.

Key responsibilities include:

  • Focus on client retention, renewals & price increase & up-selling
  • Compliant Management - To identify & resolve customer complaints within the specific timelines
  • Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
  • Provide recommendations & suggestions to the branch for the improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • SPOC for Branch Renewals
  • Total concentration on Renewal business only
  • Sole Responsible
  • On-time CCM/SQS/SQA
  • Timely Terminations
  • Coordination between Customers & Operations
  • Increase in Branch New Sales as Branch CSEs can focus only on New sales
  • Reduction in Outstanding
  • Lead Generation

Requirements:

  • Clear communication skills.
  • Attentiveness.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis

Educational Qualification / Other Requirement:

Any Bachelor's degree

Role Type / Key working relationships:

Productivity Improvement

Reneal % Improvement

Effective review customer-wise

Process Understanding and Implementation

Reneal Portal Usage in Totality

Increase in Branch New Sales

Benefits

At Rentokil PCI, we believe in creating a workplace that is inclusive, diverse, and welcoming to people of all backgrounds.



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