Strategic Client Partner

2 weeks ago


Delhi, Delhi, India Techify Solutions Full time
Job Title: Strategic Client Partner

Employment Type: Full-time

Experience Level: Mid-Senior Level

Industry: CRM & Loyalty Management Software

Job Overview:

  • The Strategic Client Partner will be the key point of contact for our clients, helping them achieve their business goals through the successful use of our CRM and loyalty management platform.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with key stakeholders within client organizations.
  • Reporting & Analytics: Conduct gap analysis on key processes and provide actionable insights based on data captured from the CRM system.
  • Service Delivery: Lead the end-to-end service delivery process for our clients, ensuring that the CRM and loyalty management platform is implemented according to client specifications and timelines.
  • Proactive Support & Issue Resolution: Identify potential challenges early and work with internal teams to resolve issues promptly.
  • Business Driver Activities: Develop and execute initiatives that align with the company's strategic goals, such as increasing platform adoption and driving upsell and cross-sell opportunities.
  • Team Management: Mentor and develop a team, fostering a collaborative and high-performance culture within the team.
  • Customer Advocacy: Serve as the voice of the customer internally, providing feedback to product and marketing teams.

Required Skills & Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 5 years of relevant experience in customer success, account management, or a related field.
  • Proven track record of managing and growing client accounts in a B2B environment.

Technical Skills:

  • Proficiency in using CRM software and other customer success tools.
  • Ability to understand and explain technical concepts to non-technical users.

Communication & Interpersonal Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build and maintain relationships at all levels.

Problem Solving & Analytical Skills:

  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Proactive problem-solving abilities with a focus on delivering solutions that benefit both the client and the company.

Project Management:

  • Strong organizational skills with the ability to manage multiple clients and projects simultaneously.

Customer Centric Mindset:

  • A passion for customer success and a deep understanding of how to deliver value to clients.
  • Ability to empathize with clients and advocate on their behalf.

Skills:

Relationship Management, Customer Support, Account Management, Customer Success, Customer Success Management, CRM, Customer Engagement



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