Technical Onboarding and Support Professional
2 weeks ago
We are seeking a highly skilled Customer Onboarding Engineer to join our TIGI HR team.
This role involves providing technical guidance and training to clients, as well as ensuring smooth implementation of projects.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to adapt quickly to changing circumstances.
Key responsibilities include coordinating with Business Analysts or Engineering teams, handling integrations with existing hardware setups, and providing product training to clients.
A salary of around ₹1,200,000 - ₹1,800,000 per annum is expected based on the location and industry standards.
Responsibilities- Provide technical guidance and training to clients
- Ensure smooth implementation of projects
- Coordinate with Business Analysts or Engineering teams
- Handle integrations with existing hardware setups
- Provide product training to clients
- Solid understanding of SNMP, TRAP, and networking protocols
- Linux Certification
- Hands-on experience with middleware, web servers, databases, routers, and switches
- Ability to understand customer requirements and translate them into solutions
- Experience in application deployment in Linux servers with WEB and Database
- Knowledge of Linux, Windows, and networking, as well as web servers and databases
- Excellent verbal and written communication skills
- Solid client coordination and presentation skills
- Bachelor's degree in computer science, Engineering, or equivalent demonstrated IT work
- Quick problem-solving ability
- Understanding of client requirements and current processes
- Ability to drive User Acceptance Tests (UAT) with clients
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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