Technical Support Operations Manager

2 days ago


Ahmedabad, Gujarat, India DigitalCube Consultancy Full time
Job Title: Associate Director Support

At DigitalCube Consultancy, we are seeking a seasoned Technical Support Operations Manager to lead our customer support team in delivering exceptional experiences. This role is ideal for an experienced professional with 15+ years of web development and production experience, including 5 years of direct people management.

Key Responsibilities:
- Lead and mentor the customer support team, ensuring timely and accurate responses to customer inquiries via multiple channels.
- Develop and implement effective support strategies, manage escalations, and improve processes to ensure high standards of support.
- Collaborate closely with cross-functional teams to relay customer feedback, troubleshoot issues, and enhance service offerings.

Salary: $120,000 - $180,000 per annum (dependent on location).

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.

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