Technical Operations Manager for B2C Product Demonstrations

1 week ago


Ahmedabad, Gujarat, India Global Commerce Full time

Global Commerce is a pioneering organization in India, specializing in helping global brands establish their presence in the country. Our services range from launch strategies to marketing, sales, and post-sales support, making us an ideal partner for businesses looking to expand their reach.

About the Role

We are currently seeking a Technical Operations Manager for B2C Product Demonstrations to join our team. In this role, you will lead a team of professionals responsible for delivering product demonstrations and installations in the B2C sector.

Key Responsibilities

  • Lead and manage a team of technical specialists to achieve operational excellence.
  • Coordinate team activities for product demonstrations and installations, ensuring timely completion and high-quality service.
  • Develop and implement effective lead generation strategies to support the sales funnel and conversion goals.
  • Oversee project costing, planning, and execution, ensuring projects are delivered on time and within budget.
  • Analyze team performance, identify areas for improvement, and develop strategies to enhance productivity and efficiency.
  • Foster a collaborative environment through regular team meetings, performance reviews, and training sessions.
  • Manage escalations, resolve customer issues effectively, and provide feedback to senior management.
  • Align team operations with business objectives, ensuring strategic goals are met.

Requirements

  • 1+ years of experience leading a team in a customer-facing or technical service role.
  • Strong leadership, planning, and communication skills.

Compensation Package

The estimated salary for this role is ₹12,50,000 per annum, commensurate with experience. We offer a comprehensive benefits package, including medical insurance, retirement savings, and paid time off.



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