Customer Onboarding Engineer Specialist
2 weeks ago
Job Title : Customer Onboarding Engineer
Experience : 4 Years
Location : Ahmedabad
Roles & Responsibility:
- You need to provide technical guidance/training and customer service for our clients.
- You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.
- Coordinate with Business Analyst or Engineering team for solution development
- Handling integration of proposed solutions with the existing hardware setup, legacy systems, and third-party applications
- Flexible travel as per the project requirement.
- Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) and troubleshooting techniques.
- Excellent written and verbal English communication skills.
- Drive the implementation activity as per the agreed timeline and budget.
- Build rapport with clients.
- Interface with Network Implementation and Engineering as necessary to support ongoing Network activities
- Product Installations and configuration (Onsite or Remotely)
- Conduct Product Training to client
- Providing proper handover to support team for smooth operations.
- Publish weekly project status to internal and external stakeholders
Requirements:
- Sound knowledge about SNMP, TRAP, and networking protocols.
- Linux Certification.
- Hands-on middleware, web server, database, router, and switch will be an added advantage.
- You should be able to understand customer requirements and translate the same in solutions.
- Should have experience in application deployment in Linux servers with WEB and Database.
- Application set up with default data configuration.
- Linux, Windows, and networking knowledge along with web server and database.
- Excellent verbal and verbal communication skills.
- Sound in client coordination and presentation.
- Bachelor's degree in computer science, Engineering, or equivalent demonstrated IT work.
- Quick problem-solving ability.
- Understand client's requirements & their current processes.
- Drive User Acceptance Test (UAT) with client and get sign-off done for project closure
Good to have Skill set:
- Hands-on experience on Linux servers, Windows and Networking is a must
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