Customer Onboarding Engineer Specialist

2 weeks ago


Ahmedabad, Gujarat, India TIGI HR Full time

Job Title : Customer Onboarding Engineer

Experience : 4 Years

Location : Ahmedabad

Roles & Responsibility:

  • You need to provide technical guidance/training and customer service for our clients.
  • You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.
  • Coordinate with Business Analyst or Engineering team for solution development
  • Handling integration of proposed solutions with the existing hardware setup, legacy systems, and third-party applications
  • Flexible travel as per the project requirement.
  • Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) and troubleshooting techniques.
  • Excellent written and verbal English communication skills.
  • Drive the implementation activity as per the agreed timeline and budget.
  • Build rapport with clients.
  • Interface with Network Implementation and Engineering as necessary to support ongoing Network activities
  • Product Installations and configuration (Onsite or Remotely)
  • Conduct Product Training to client
  • Providing proper handover to support team for smooth operations.
  • Publish weekly project status to internal and external stakeholders

Requirements:

  • Sound knowledge about SNMP, TRAP, and networking protocols.
  • Linux Certification.
  • Hands-on middleware, web server, database, router, and switch will be an added advantage.
  • You should be able to understand customer requirements and translate the same in solutions.
  • Should have experience in application deployment in Linux servers with WEB and Database.
  • Application set up with default data configuration.
  • Linux, Windows, and networking knowledge along with web server and database.
  • Excellent verbal and verbal communication skills.
  • Sound in client coordination and presentation.
  • Bachelor's degree in computer science, Engineering, or equivalent demonstrated IT work.
  • Quick problem-solving ability.
  • Understand client's requirements & their current processes.
  • Drive User Acceptance Test (UAT) with client and get sign-off done for project closure

Good to have Skill set:

  • Hands-on experience on Linux servers, Windows and Networking is a must


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