Customer Engagement Specialist

2 days ago


Ahmedabad, Gujarat, India Shoppers Stop Full time

About Shoppers Stop

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  • We are a leading retail company with a strong presence in the market.
  • Our team is dedicated to providing excellent customer service and exceeding customer expectations.

Job Summary

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This is an exciting opportunity for a Customer Engagement Specialist to join our team at Shoppers Stop

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Key Responsibilities:

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  • To motivate customers to visit the store often and make frequent purchases by driving relationships through various communication channels.
  • Lead each client through their shopping experience, guiding them to products and services suited to their needs and desires, and close sales with billing.
  • Be the single point of customer service before, during, and after the sale for clients, ensuring appropriate follow-up, follow-through, and commitment fulfillment to maintain strong work relationships.
  • Maintain appointment levels, contribute to sales through suggestive selling and upselling using expertise and in-depth knowledge of both the customer and current offerings.
  • Foster a focus on increasing item per ticket and average bill value.
  • Educate non-members about membership programs and encourage enrollments.

What You Will Need

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  • A minimum of 1 year of experience in retail sales or a related field.
  • Graduate-level education.

Compensation and Benefits

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  • An estimated salary range of $45,000 to $60,000 per annum based on location and performance.
  • Ongoing training and development opportunities.
  • A competitive benefits package including health insurance, paid time off, and retirement savings.

How to Apply

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Apply now and take the first step towards an exciting career as a Customer Engagement Specialist at Shoppers Stop We look forward to hearing from you



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