Customer Engagement Specialist
2 days ago
About Shoppers Stop
">- We are a leading retail company with a strong presence in the market.
- Our team is dedicated to providing excellent customer service and exceeding customer expectations.
Job Summary
">This is an exciting opportunity for a Customer Engagement Specialist to join our team at Shoppers Stop
">Key Responsibilities:
">- To motivate customers to visit the store often and make frequent purchases by driving relationships through various communication channels.
- Lead each client through their shopping experience, guiding them to products and services suited to their needs and desires, and close sales with billing.
- Be the single point of customer service before, during, and after the sale for clients, ensuring appropriate follow-up, follow-through, and commitment fulfillment to maintain strong work relationships.
- Maintain appointment levels, contribute to sales through suggestive selling and upselling using expertise and in-depth knowledge of both the customer and current offerings.
- Foster a focus on increasing item per ticket and average bill value.
- Educate non-members about membership programs and encourage enrollments.
What You Will Need
">- A minimum of 1 year of experience in retail sales or a related field.
- Graduate-level education.
Compensation and Benefits
">- An estimated salary range of $45,000 to $60,000 per annum based on location and performance.
- Ongoing training and development opportunities.
- A competitive benefits package including health insurance, paid time off, and retirement savings.
How to Apply
">Apply now and take the first step towards an exciting career as a Customer Engagement Specialist at Shoppers Stop We look forward to hearing from you
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