Customer Experience Specialist

1 week ago


Ahmedabad, Gujarat, India Analytix Business Solutions Full time

**Job Summary**

We are seeking a highly skilled Custome Experience Specialist to join our team at Analytix Business Solutions. This is an excellent opportunity for an experienced professional to take on a challenging role that requires exceptional communication and relationship-building skills.

The successful candidate will be responsible for supporting customers as they transition from sales prospects, building close relationships with the business, and ensuring customer satisfaction. Key responsibilities include:

  • Working directly with clients to help solve their problems and ensure their satisfaction
  • Collaborating with other employees to address customer questions and concerns in a timely manner
  • Establishing clear client retention goals and process milestones for clients and employees
  • Assisting customers with setting up and navigating programs or software
  • Promoting the value of the product and upselling services and products
  • Reviewing customer complaints and concerns and seeking to improve the customer experience

The ideal candidate will have:

  • Proven work experience as a Customer Success Manager or similar role
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required for the use of the product or service
  • Accountability and personal organization essential for success in this role

**Salary:** $80,000 - $100,000 per year, depending on experience



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