Customer Experience Director

2 weeks ago


Ahmedabad, Gujarat, India DigitalCube Consultancy Full time
About the Role:

We are looking for a seasoned Cross-Functional Support Leader to oversee and lead our customer support team in delivering exceptional service and technical solutions. As a key member of our team, you will be responsible for guiding our support team in providing top-notch service and resolving complex issues effectively.

Key Responsibilities:
  1. Lead, mentor, and develop a growing support team, including support representatives, technical support specialists, and customer success agents.
  2. Develop support strategies, manage escalations, and implement best practices to ensure seamless customer experiences for our SaaS products and services.
  3. Collaborate closely with Development, product, engineering, and sales teams to relay customer feedback, troubleshoot issues, and improve service offerings.

Requirements:
- 15+ years of experience in web development, production, and support with a minimum of 5 years in direct people management.
- Proven experience in a leadership role in customer support, preferably within a website-based services environment.
- Strong understanding of CMS & website operations, troubleshooting, and support methodologies.

Compensation:

Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum.



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