Customer Experience Strategist

1 week ago


Ahmedabad, Gujarat, India Pilgrim Full time
About Us

Pilgrim is a rapidly growing Beauty & Personal Care brand founded in 2019 by IIT-B and IIM-A Alumni. With over 25,000 pin codes covered and 1000+ offline stores, Pilgrim offers 250+ SKUs across face care, haircare, skincare, makeup, and fragrances.

Job Overview

We are seeking an experienced professional to lead customer retention and loyalty efforts as a Customer Experience Strategist. This role will involve optimising the entire customer journey using data insights to drive targeted campaigns and loyalty programs.

Main Responsibilities:
  • Develop and execute comprehensive retention strategies to enhance customer loyalty and satisfaction.
  • Collaborate with cross-functional teams to map and optimise the entire customer journey, from initial engagement to post-purchase support.
  • Analyse customer data and market trends to identify opportunities for improvement.
  • Establish effective feedback loops to capture customer insights and translate them into actionable improvements in the customer experience.
Requirements:

This role requires a strategic thinker with a strong customer-centric mindset and 4-6 years of overall industry experience. A minimum of 3 years of experience in customer retention, loyalty, CRM or related roles with a preference for the consumer space is necessary. Familiarity with email marketing, marketing automation tools, and CRM stack is also required.

Key Skills:
  • Strong problem-solving skills and adaptability in a fast-paced environment with exceptional quantitative & analytical skills.
Benefits:

Pilgrim offers a competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on experience, along with benefits that include career growth opportunities and a supportive work environment.



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