Customer Success Strategist

3 weeks ago


Ahmedabad, Gujarat, India Techify Solutions Pvt Ltd Full time

Job Title: Customer Success Strategist

We are seeking an experienced Customer Success Strategist to join our team at Techify Solutions Pvt Ltd. As a key member of our customer success organization, you will be responsible for driving customer growth and retention through strategic planning, relationship management, and process improvement.

Estimated Salary: ₹1,500,000 - ₹2,500,000 per annum.

Job Description:

Key Responsibilities:

  • Develop and execute customized strategies to drive customer adoption and revenue growth.
  • Build and maintain strong relationships with key stakeholders within client organizations.
  • Act as the primary point of contact for client queries, requests, and escalations.
  • Analyze sales insights generated by the CRM to identify opportunities for improvement, process optimization, and client growth.
  • Collaborate with cross-functional teams to ensure that client needs are met with the highest level of quality.

Required Skills & Qualifications:

Education:

Bachelor's degree in Business, Marketing or a related field.

Experience:

5+ years of relevant experience in customer success, account management, or a related field, preferably within the SaaS or technology industry.



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