Customer Support Strategist

3 days ago


Ahmedabad, Gujarat, India DigitalCube Consultancy Full time
About the Job

As a Customer Support Strategist at DigitalCube Consultancy, you will play a crucial role in delivering exceptional customer experiences. You will lead our customer support team, overseeing and guiding them to provide top-notch service and resolve technical issues effectively.

About the Team:

  • We are passionate about delivering cutting-edge technology and exceptional customer experiences.
  • Our team is dedicated to providing prompt, helpful, and friendly assistance to our customers.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and develop a growing support team.
  • Customer Experience: Ensure timely and accurate responses to customer inquiries.
  • Escalation Management: Manage and resolve complex customer issues.
  • Performance Monitoring: Track key performance metrics (KPIs) like customer satisfaction, response time, and resolution time.
  • Cross-functional Collaboration: Work closely with Development, product, engineering, and sales teams.

Salary Estimate: ₹1800000 - ₹3000000 per annum (base salary), depending on qualifications and experience.



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