Program Head
3 weeks ago
Job Title: Program Head - Client Engagement
Salary: $150,000 - $220,000 per year
About the Role:
We are seeking a highly experienced and results-driven Program Head - Client Engagement to join our team at Techify Solutions Pvt Ltd. As a Program Head - Client Engagement, you will be responsible for leading our client engagement efforts, developing and executing strategies to drive client satisfaction, retention, and growth.
Key Responsibilities:
- Develop and execute comprehensive client engagement plans, aligned with the company's strategic objectives.
- Lead cross-functional teams, including sales, marketing, and product teams, to ensure seamless execution of client engagement initiatives.
- Establish and maintain strong relationships with key stakeholders within client organizations, including C-level executives, sales teams, and customer support teams.
- Monitor and report on client satisfaction, retention, and growth metrics, providing actionable insights to inform business decisions.
- Identify and prioritize areas for improvement, developing and implementing corrective actions to address client concerns and drive long-term success.
- Foster a culture of customer-centricity throughout the organization, ensuring that all teams are aligned with client needs and expectations.
Requirements:
- Bachelor's degree in Business, Marketing or a related field.
- 8+ years of relevant experience in client engagement, account management, or a related field, preferably within the SaaS or technology industry.
- Proven track record of driving client satisfaction, retention, and growth.
- Strong leadership and communication skills, with experience in leading cross-functional teams and collaborating with stakeholders at all levels.
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