Technical Support Specialist

4 days ago


Chennai, Tamil Nadu, India myGwork Full time

Amazon Lab126 is a pioneering research and development company that designs and engineers innovative consumer electronics. We are committed to delivering unique Amazon experiences, giving customers instant access to everything, digital or physical.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Fire TV team. As a key member of this team, you will be responsible for providing critical OS components, pipelines, services, tools, and application development frameworks.

About the Role

  • Provide first-level support for handling Jiras, tickets, operational issues from production services
  • Provide engineering support for incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
  • Work on maintenance-driven coding projects, primarily in C++ and Python
  • Read and understand complex application code and make code fixes to resolve support issues
  • Develop tools and automate manual operational tasks and easy maintenance of our services
  • Build monitoring metrics dashboards and report System health and Support status metrics
  • Work with remote development teams for handing-off or taking over active support issues and create a team-specific knowledge base and skill set

Requirements

To be successful in this role, you will need:

  • 4+ years of software development experience or 4+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern programming languages
  • Experience in agile/scrum or related collaborative workflow

Preferred Qualifications

  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls

What We Offer

As a Technical Support Specialist at Amazon Lab126, you will receive a competitive salary of $120,000 per year, based on your qualifications and experience. Our benefits package includes comprehensive health insurance, retirement plans, and generous paid time off.



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