Technical Support Specialist for Local Shops

4 weeks ago


Bengaluru, Karnataka, India myGwork Full time

Amazon India is seeking a skilled Technical Support Specialist to join the Engineering team in Bangalore. This role offers an exciting opportunity to provide quality technical support and event management for merchant-facing systems.

The ideal candidate should have experience working as a technical support executive or participating in operational support at an enterprise environment. Intermediate knowledge of REST APIs, AWS Services like S3/Cloudwatch/API Gateway/Health Metrics, debugging (exceptions, error codes), and database queries is essential.

This role involves technical ownership of issues originating from customers, including extensive troubleshooting and root cause assessment. The successful candidate will create solutions using technology to eliminate occurrences and drive quality.

Job Responsibilities:

  • Technical ownership of customer-related issues, including troubleshooting and root cause analysis
  • Creation of solutions to eliminate occurrences and drive quality
  • System and support status reporting

BASIC QUALIFICATIONS:

  • 1+ years of software development or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience scripting in modern programming languages

PREFERRED QUALIFICATIONS:

  • Knowledge of programming languages such as C/C++, Python, Java, or Perl
  • 1+ years of technical support experience

Estimated Salary: ₹8-12 lakhs per annum

This role offers a stimulating working environment with opportunities for career growth and professional development. Amazon provides mentoring programs, regular tech talks with technology principals, and defined career paths within multiple streams.



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