Technical Operations Specialist

3 weeks ago


Bengaluru, Karnataka, India myGwork Full time
Unlock the Future of Shopping Experience

Alexa Shopping Operations is a dynamic team that aims to revolutionize the way we shop. Our mission is to empower Amazon's Large Language Models (LLMs) through Reinforcement Learning from Human Feedback (RLHF), ensuring a superior shopping experience for customers worldwide.

We are seeking a skilled Technical Operations Specialist to join our team. As a key member, you will play a pivotal role in shaping the future of the shopping experience. Your primary focus will be on handling annotations for training, measuring, and improving Artificial Intelligence (AI) and LLMs. You will work closely with development teams to establish and improve service support, operating with guidance from management and aggressively driving issues to resolution.

Your Responsibilities:
  1. Become a subject matter expert on one or more services.
  2. Provide support activities for these services and regularly work with development teams to establish and improve service support.
  3. Operate with guidance from management and aggressively drive issues to resolution.
  4. Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets.
  5. Be able to read and understand complex application code and make approved code fixes to resolve support issues.
  6. Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
  7. Regularly contribute to the creation and improvement of all support documentation.
  8. Perform code builds and deployments communicating status regularly before, during, and after each deployment.
  9. Create and interpret metrics that measure support success and service performance.
  10. Help develop and refine operational policies and procedures used by teams and internal customers.
  11. Participate fully and constructively in the planning of team's work.
  12. Have the ability to write simple and efficient tools to improve operational efficiency.
  13. Learn to contribute to design and development of support tools using software engineering best practices.
  14. Mentor other Support Engineers and are involved with interviewing and onboarding new team members.

Requirements:

To succeed in this role, you will need to have:
  1. 3+ years of technical support experience.
  2. Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.
  3. Knowledge of about AWS integration and usage.

What We Offer:

We offer a competitive salary of approximately $120,000 per year, based on the location and your qualifications. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

  • Bengaluru, Karnataka, India myGwork Full time

    Role OverviewWe are seeking a highly skilled Technical Operations Specialist to join our Amazon Music team. This role is responsible for providing infrastructure support, onboarding technical tasks, and working on operations-driven coding projects.


  • Bengaluru, Karnataka, India LinkedIn Full time

    We are seeking a highly skilled Technical Operations Specialist to join our Site Operations team at LinkedIn. This role is based in Bangalore, India and requires a strong background in Linux systems administration and DevOps.The ideal candidate will have experience with incident management and escalation processes, as well as proficiency in Shell Scripting...


  • Bengaluru, Karnataka, India PeopleLogic Full time

    About the RoleWe are seeking an experienced Technical Operations Specialist to join our team at PeopleLogic.As a key member of our operations team, you will be responsible for monitoring production systems, identifying issues, and responding promptly to incidents.


  • Bengaluru, Karnataka, India ValueLabs Full time

    Discover your potential as a Technical Operations Specialist at ValueLabs, where you will play a pivotal role in shaping the future of our organization.We are seeking an experienced DevOps professional to join our team and drive innovation. As a Technical Operations Specialist, you will be responsible for designing, deploying, and managing different...


  • Bengaluru, Karnataka, India LinkedIn Full time

    We are seeking a highly skilled Technical Operations Specialist to join our team in Bangalore, India. The ideal candidate will have strong communication skills, be passionate about open source technologies and platforms, and leverage automation as a key component to operating large-scale systems.About the RoleThis is a hybrid work option role, allowing you...


  • Bengaluru, Karnataka, India FICO Full time

    FICO is a global company that provides cloud, SaaS, ASP, and hosted solutions. As a Technical Operations Specialist, you will be part of the Solution Support Group responsible for providing 24x7 upgrade support to our clients. This role requires engineers who are willing to learn new technologies quickly and have exceptional diagnostic and problem-solving...


  • Bengaluru, Karnataka, India MOBILLOR TECHNOLOGIES PRIVATE LIMITED Full time

    Job TitleWe are seeking a Technical Operations Specialist to join our team at MOBILLOR TECHNOLOGIES PRIVATE LIMITED.Job Description:The successful candidate will be responsible for providing advanced technical support for our e-commerce platform, specifically for Manhattan Active Omni (MAO) and Manhattan Integration Framework (MIF) systems.Key...


  • Bengaluru, Karnataka, India myGwork Full time

    Are you passionate about technology and looking for a challenging role in data center operations?We are seeking an experienced AWS Technical Operations Specialist to join our team at Amazon Data Services India Private Limited. In this critical role, you will play a key part in installing and supporting AWS deployments in non-traditional environments.About...


  • Bengaluru, Karnataka, India myGwork Full time

    About myGwork and AmazonmyGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a company, we strive to provide a workplace where everyone feels welcome and valued.About the RoleWe are seeking a highly skilled Technical Operations Specialist to join our team. The ideal candidate will have experience...


  • Bengaluru, Karnataka, India Squareroot Consulting Pvt Ltd. Full time

    Squareroot Consulting Pvt Ltd. is seeking a skilled Technical Operations SpecialistMandatory Requirements :- Experience in ContainerOps, Kubernetes, Continuous Delivery, Docker, and Rancher- Proficiency in Java, Go, or other programming and scripting languages- Build monitoring and alerting frameworks for infrastructure, applications, databases, and NoSQL-...


  • Bengaluru, Karnataka, India Assiduus Full time

    Job OverviewWe are seeking a highly skilled and experienced IT Technical Operations Specialist to join our team. In this role, you will be responsible for providing top-notch technical support and maintenance services for our software, hardware, and networks.About AssiduusAssiduus is a leading e-commerce accelerator with a strong presence in the global...


  • Bengaluru, Karnataka, India Körber Full time

    About KoerberKörber is a leading international provider of Manufacturing Execution Systems (MES) and Manufacturing IT solutions for the pharmaceutical and biotech manufacturing industry.Job OverviewWe are seeking a highly skilled Technical Operations Specialist to join our team. This role involves real-time monitoring and maintenance of our product...


  • Bengaluru, Karnataka, India myGwork Full time

    Join Amazon's inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Technical Operations Specialist in our Payments Services team, you will be responsible for troubleshooting, diagnosing, and fixing production software issues.About AmazonAmazon Payments supports multiple payment options and...


  • Bengaluru, Karnataka, India myGwork Full time

    We are a dynamic team at myGwork, an inclusive employer and member of the largest global platform for the LGBTQ+ business community. We invest heavily in building a world-class advertising business, driving discovery and sales through performance advertising products.About UsOur Retail and Marketplace businesses rely on our strategically important...


  • Bengaluru, Karnataka, India eJAmerica Full time

    Job Title: Technical Support SpecialistAbout eJAmericaeJAmerica is a leading company in the industry, and we are looking for a skilled Technical Support Specialist to join our team.Salary InformationWe offer a competitive salary of $50,000 - $70,000 per year, depending on experience.Job DescriptionAs a Technical Support Specialist, you will be responsible...


  • Bengaluru, Karnataka, India Te infotech Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Operations Specialist to join our team at Te infotech. This is an exciting opportunity for a motivated individual to work with our cutting-edge technology and contribute to the success of our company.About the RoleThe successful candidate will be responsible for ensuring the smooth operation of our...


  • Bengaluru, Karnataka, India myGwork Full time

    Job OverviewThis role offers an exciting opportunity to join Amazon's dynamic team as a Technical Operations Specialist, focusing on Amazon Payments in Japan (JPP). JPP manages payments for the JP Stores business through payment acceptance, COP, and the paying customer experience for both credit cards and non-card payments.About the TeamAs a Technical...


  • Bengaluru, Karnataka, India LinkedIn Full time

    Job TitleTechnical Solutions Specialist in Site OperationsAbout UsAt LinkedIn, we strive to provide the best experience for our users. Our Site Operations team is responsible for ensuring maximum availability of our platform and resolving issues efficiently.Job DescriptionWe are seeking a Technical Solutions Specialist to join our Site Operations team. The...


  • Bengaluru, Karnataka, India eJAmerica Full time

    eJAmerica is seeking a highly skilled Technical Support Specialist to join our team in Bangalore.Job Summary:We are looking for a motivated and experienced professional to handle Tier 1 help desk escalations through our internal ticketing system. As a Technical Support Specialist, you will troubleshoot common IT problems and have a thorough working knowledge...


  • Bengaluru, Karnataka, India myGwork Full time

    Role Overview:As a Technical Operations Specialist, you will play a pivotal role in supporting the customer experience and managing complex systems at Amazon.About the Team:We are a highly motivated and collaborative team with an entrepreneurial spirit, working to create world-class advertising products that drive discovery and sales. With a broad mandate to...