Technical Operations Specialist
3 weeks ago
Alexa Shopping Operations is a dynamic team that aims to revolutionize the way we shop. Our mission is to empower Amazon's Large Language Models (LLMs) through Reinforcement Learning from Human Feedback (RLHF), ensuring a superior shopping experience for customers worldwide.
We are seeking a skilled Technical Operations Specialist to join our team. As a key member, you will play a pivotal role in shaping the future of the shopping experience. Your primary focus will be on handling annotations for training, measuring, and improving Artificial Intelligence (AI) and LLMs. You will work closely with development teams to establish and improve service support, operating with guidance from management and aggressively driving issues to resolution.
Your Responsibilities:
- Become a subject matter expert on one or more services.
- Provide support activities for these services and regularly work with development teams to establish and improve service support.
- Operate with guidance from management and aggressively drive issues to resolution.
- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets.
- Be able to read and understand complex application code and make approved code fixes to resolve support issues.
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
- Regularly contribute to the creation and improvement of all support documentation.
- Perform code builds and deployments communicating status regularly before, during, and after each deployment.
- Create and interpret metrics that measure support success and service performance.
- Help develop and refine operational policies and procedures used by teams and internal customers.
- Participate fully and constructively in the planning of team's work.
- Have the ability to write simple and efficient tools to improve operational efficiency.
- Learn to contribute to design and development of support tools using software engineering best practices.
- Mentor other Support Engineers and are involved with interviewing and onboarding new team members.
Requirements:
To succeed in this role, you will need to have:
- 3+ years of technical support experience.
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.
- Knowledge of about AWS integration and usage.
What We Offer:
We offer a competitive salary of approximately $120,000 per year, based on the location and your qualifications. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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