IT Technical Operations Specialist

1 week ago


Bengaluru, Karnataka, India Assiduus Full time
Job Overview

We are seeking a highly skilled and experienced IT Technical Operations Specialist to join our team. In this role, you will be responsible for providing top-notch technical support and maintenance services for our software, hardware, and networks.

About Assiduus

Assiduus is a leading e-commerce accelerator with a strong presence in the global market. We have been ranked #8 in the Deloitte Fast 50 and recognized by In 5000 and Forbes.

Salary

The estimated salary for this position is ₹25,00,000 - ₹35,00,000 per annum, depending on experience and qualifications.

Key Responsibilities
  1. Maintain and upgrade software, hardware, and networks to ensure optimal performance and efficiency.
  2. Provide technical support and assistance to employees across all aspects of the business.
  3. Manage employee onboarding and offboarding activities, including setting up and configuring new devices.
  4. Analyze and respond to IT support tickets in a timely and effective manner.
  5. Install, configure, and maintain regular updates of Windows and antivirus software.
  6. Troubleshoot problems encountered with desktop/laptop hardware, software, and peripherals.
  7. Configure and fix issues related to O365 Apps and Outlook.
Requirements
  1. Bachelor's degree in engineering or related field.
  2. 4+ years of experience in IT support and maintenance.
  3. Excellent problem-solving skills and ability to work under pressure.
  4. Good knowledge of Google Workspace and Microsoft solutions.
  5. Ability to communicate effectively with technical and non-technical stakeholders.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Chance to develop your skills and expertise in a fast-paced environment.
  • Diverse and inclusive work culture.


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