Elevated Support Specialist
19 hours ago
A career-defining opportunity awaits in the Alexa Shopping Operations team at myGwork. We are seeking a highly skilled Elevated Support Specialist to join our inclusive and dynamic environment, dedicated to enhancing customer experience (CX) quality across shopping features, devices, and locales.
About UsAs an Amazon company, we pride ourselves on being an inclusive employer and a member of the LGBTQ+ business community. Our commitment to diversity and equality creates a workplace that empowers individuals to deliver exceptional results for our customers.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience. This figure is based on industry standards, local market conditions, and the level of expertise required for this role.
Job DescriptionIn this pivotal position, you will become a subject matter expert on one or more services, providing top-notch support activities while working closely with development teams to establish and improve service support. You will operate with guidance from management, driving issues to resolution with ease and efficiency.
- Become a subject matter expert on one or more services
- Provide support activities for these services and regularly work with development teams to establish and improve service support
- Operate with guidance from management and aggressively drive issues to resolution
- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
- Be able to read and understand complex application code and make approved code fixes to resolve support issues
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
- Regularly contribute to the creation and improvement of all support documentation
- Perform code builds and deployments communicating status regularly before, during, and after each deployment
- Create and interpret metrics that measure support success and service performance
- Help develop and refine operational policies and procedures used by teams and internal customers
- Participate fully and constructively in the planning of team's work
- Have the ability to write simple and efficient tools to improve operational efficiency
- Learn to contribute to design and development of support tools using software engineering best practices
- Mentor other Support Engineers and be involved with interviewing and onboarding new team members
To excel in this role, you will require:
- 3+ years of technical support experience
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Knowledge of about AWS integration and usage
We offer a comprehensive benefits package, including:
- Competitive salary range: $120,000 - $180,000 per annum
- Opportunities for career growth and professional development
- A supportive and inclusive work environment
- Collaborative teamwork and opportunities for mentorship
At myGwork, we are committed to creating a workplace that empowers individuals to deliver exceptional results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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