IT Support Specialist

1 week ago

Agra, Uttar Pradesh, India beBeeHelpdesk Full time ₹ 8,00,000 - ₹ 12,00,000

Job Description:

We are seeking a skilled IT professional to fill the role of Help Desk Technician. As a member of our team, you will be responsible for providing technical support to our users, troubleshooting and resolving issues in a timely manner.

Responsibilities:

  • Technical Support: Provide assistance to users via phone, email or remote desktop access, responding to their inquiries and resolving technical issues.
  • Ticket Management: Create, update and close tickets in a timely manner, ensuring accurate records of user interactions.
  • System Maintenance: Perform routine maintenance tasks on our systems, including software updates and hardware replacements.
  • Process Improvement: Continuously look for ways to improve our processes and procedures, identifying areas for automation and efficiency gains.

Requirements:

  • Previous Experience: A minimum of 2 years' experience in a similar role, preferably in an IT environment.
  • Skills and Qualifications: Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels. Strong technical skills, with proficiency in Windows Server, Microsoft Exchange and Linux OS. Knowledge of network fundamentals, including DHCP and DNS. Familiarity with SQL and Fortinet is desirable but not essential.
  • Certifications: Relevant certifications such as CompTIA A+ or Cisco CCNA can be advantageous.

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement plan and paid time off. Our company culture values teamwork, innovation and continuous learning, offering opportunities for growth and development.

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