Digital Infrastructure Support Specialist

1 day ago

Agra, Uttar Pradesh, India beBeeApplication Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Product Specialist and Application Delivery

A technical support specialist plays a crucial role in ensuring the smooth operation of on-prem and cloud applications. As a key member of the IT team, you will be responsible for providing timely support for application and system issues, monitoring application performance and alerts, and collaborating with teams to resolve incidents and maintain documentation.

The ideal candidate will have 5+ years of experience in providing Level 1 and 2 support, troubleshooting issues, monitoring system health, and working closely with development, operations, and business teams.

Key Responsibilities:

  • Provide timely support for application and system issues (L1 & L2).
  • Monitor application performance and alerts.
  • Troubleshoot and resolve technical issues or escalate as required.
  • Support production deployments, patching, and configuration changes.
  • Develop and maintain system documentation and dashboards.
  • Collaborate with cross-functional teams to ensure seamless incident resolution and problem management practices.
  • Participate in shift-based or on-call support rotation.

Required Skills and Qualifications:

Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, Application support, Incident & problem management.

Benefits:

As a technical support specialist, you will have the opportunity to work with cutting-edge technology, collaborate with talented teams, and develop your skills in a dynamic environment.

Others:

If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply. We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.

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