Technical Service Resolution Specialist

5 days ago

Dombivli, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Help Desk Support Specialist

Key Responsibilities:

  • To provide end-to-end technical and general support resolution to users through various mediums such as calls, chats, emails and tickets.
  • Will interact with mobile phone carriers and other departments to resolve mobile service-related issues.
  • Ensure that SLAs (Service Level Agreements) and KRA (Key Result Areas) are met on a daily basis.

What You Will Do:

  • Determine the issue, research, and follow-up steps for resolution of issues.
  • Answer incoming calls and chats in a timely manner.
  • Troubleshoot device and networking issues reported by users, acting as a liaison between customers, mobile carriers, client policy and internal teams to provide accurate and timely resolution.
  • Identify and assist in resolving all issues identified during regular operations without using scripts.

Requirements:

  • French & English-speaking candidate preferred to support our SaaS product.
  • Willingness to work in 24/7 rotational shifts.
  • Extremely organized with an appreciation for process and documentation.
  • A team player who thrives in a kind and collaborative environment.

Benefits:

  • Flexible Holiday Policy.
  • Hybrid Working Options.
  • Life & Medical Insurance.
  • Focus on Skill Development.

How To Apply And Interview Process:

Kindly share your resume with us and we will be in touch shortly.

The interview process will consist of multiple rounds including technical and HRBP rounds.

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