Technical Service Expert

2 weeks ago

Dombivli, Maharashtra, India beBeeService Full time ₹ 80,00,000

As a highly skilled Service Specialist, you will be responsible for providing exceptional on-site service support to our valued customers in Guwahati and surrounding regions.

This role plays a pivotal part in strengthening customer satisfaction, improving service turnaround time, and driving business growth opportunities.

The ideal candidate will possess a strong technical foundation in mechanical or electrical engineering, with a preference for Gas Engine experience.

Key Responsibilities:

  • Attend field complaints and provide timely service support at customer sites.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for Annual Maintenance Contracts (AMC) and other aftermarket growth opportunities.
  • Ensure proper documentation, reporting, and feedback to the Service Team.

Qualifications & Experience:

  • Diploma / Graduate in Mechanical or Electrical Engineering.
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.

Key Skills & Competencies:

  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service SLAs.

Performance Indicators (KRA/KPI):

  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.
  • Customer satisfaction feedback and retention.

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