Customer Experience Resolution Specialist

2 hours ago


Dombivli, Maharashtra, India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Customer Experience Resolution Specialist

We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Resolution Specialist.

About the Role:

The successful candidate will be responsible for providing exceptional customer support, troubleshooting technical issues, and delivering timely resolutions that meet or exceed customer expectations.

Main Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner, ensuring all issues are resolved efficiently and effectively.
  • Utilize strong problem-solving skills to identify and resolve technical issues related to telecom, VoIP, networking, and general communication services.
  • Collaborate with internal teams to ensure seamless communication and resolution of complex customer issues.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.

Essential Skills:

  • Strong understanding of computer hardware and software.
  • Knowledge of Windows, macOS, Android, and iOS operating systems.
  • Familiarity with network protocols and telecommunications technologies.

Benefits:

  • Ongoing training and development opportunities to enhance technical skills.
  • A dynamic and supportive work environment that fosters growth and collaboration.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to us today. We look forward to hearing from you



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