Park Operations Manager

17 hours ago


Cochin, Kerala, India Wonderla Holidays Full time

Job Summary:

The Park Operations Manager is responsible for the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates. The role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.

Key Responsibilities:

- Set and manage budgetary and cost control strategies to improve overall P&L of the park.

- Monitor and analyze financial performance, enhance revenue streams, and control costs to drive business growth.

- Develop and implement sales and marketing strategies to attract and retain customers, improving guest satisfaction metrics.

- Identify and pursue new business opportunities aligned with strategic goals, ensuring efficient park operations and high standards for staff performance and equipment functionality.

- Lead and develop staff teams through performance management, training, and professional development, fostering a culture of safety, fun, and growth.

Requirements:

- Strong commercial acumen, leadership skills, and a customer-centric approach, with experience in managing a large P&L of 150Cr+ in the past.

- Proficiency in English, knowledge of local authorities, and experience in sales and marketing with a track record of improving guest experience metrics.

- Ability to build and maintain relationships with local government authorities and external partners, liaise with contractors and vendors to ensure high-quality service delivery, and ensure adherence to safety, IMS, statutory, and legal norms.

- Experience in planning and monitoring CSR activities, with a focus on community engagement and social responsibility.



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