
Strategic Operations Business Partner
6 days ago
This is a true business generalist role that involves working closely with our CEO on cross-functional initiatives.
You will work on solving high-impact, cross-functional problems that don't have clear owners — bringing clarity, driving execution, and delivering outcomes.
Key Responsibilities
- Solve high-impact, cross-functional problems that don't have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes.
- Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.
- Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design.
- Own and drive key partnerships (e.g. payment providers, enablement tools), ensuring seamless coordination across teams and timely execution.
- Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects.
- Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops.
- Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned.
- Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.
Your Qualifications
- 2+ years of early stage startup experience on the business side.
- Love all things business and sales and don't shy away from getting your hands dirty to get the job done.
- Can context-switch between domains (support → sales → HR) without losing depth.
- Comfortable with early stage startup imperfections and able to operate in disorder.
- Extremely high agency and adaptability to make things happen.
BiteSpeed Culture
We believe in Personal Transformation, Wealth Creation and Winning Together.
We hire, reward and sometimes have to let go based on our values:
- Go Above And Beyond
- Making Things Happen
- Say It Like It Is
- Progress Over Perfection
- Don't Take Yourself Seriously, Take Your Work Seriously
What We Offer
- Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
- Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture.
- Cult Fitness Membership - All work and no play makes jack a dull boy.
- Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.
- Salary In Advance - Trust first, by default.
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