Strategic Business Transformation Manager

4 hours ago

Ghaziabad, Uttar Pradesh, India beBeeDigital Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Business Transformation Leader

Job Summary:

Drive strategic transformation initiatives with a focus on cost reduction, process efficiency, and quality improvement across global operations.

Key Responsibilities:

  1. Transformation Leadership:

    • Lead large-scale transformation projects with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, and key customer experience metrics.
    • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, and key customer experience metrics.

  2. AI-Driven Innovation:

    • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions.
    • Collaborate with internal teams to develop AI solutions, proof-of-concepts, and production-ready deployments.

  3. Process Optimization & Six Sigma:

    • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
    • Conduct value stream mapping, root cause analysis workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.

  4. Cross-Functional Program Execution:

    • Partner with business leaders and stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
    • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.

  5. Capability Building & Change Management:

    • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development and AI literacy.
    • Drive the creation and operationalization of a Center of Excellence for AI-augmented operations, fostering continuous improvement across business functions.

Join a dynamic team shaping the future of business transformation. Drive innovation, efficiency, and growth through strategic leadership and technical expertise.

Required Skills & Qualifications:

  • Bachelor's degree in engineering, computer science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.

Technical Expertise:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
  • Strong command of automation technologies, particularly RPA tools.
  • In-depth knowledge of BPO metrics and operational challenges.

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