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2 days ago
We are seeking a skilled transformation leader to drive strategic initiatives across our global BPO operations. The ideal candidate will possess expertise in AI, data science, and six sigma methodologies.
This role offers an exciting opportunity to lead transformative change using cutting-edge technologies, resulting in cost-efficiency, process optimization, and innovation.
Key responsibilities include:
- Leading enterprise-wide transformation programs with a focus on productivity, billable utilization, SLA adherence, and customer experience metrics.
- Championing use cases for AI technologies, including machine learning, predictive analytics, and automation.
- Leveraging Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
Required qualifications include:
- A bachelor's degree in engineering, computer science, or a related field (master's preferred).
- Six sigma black belt certification (mandatory).
- 12+ years of experience in BPO/KPO/Shared Services, with demonstrated ownership of large-scale transformation projects.
- 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.
Technical skills and expertise include:
- Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
- Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
Join us in driving transformative change and shaping the future of our industry.
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