Business Transformation Leader

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description:

Purpose: The role of Senior Manager involves leading a team responsible for processing new business and end-to-end policy servicing for group business.

Context: This role falls under the Operations Department, focusing on Group New Business & Policy Servicing to deliver exceptional customer experiences.

Main Priorities:

  • Coordinate with Sales and Actuarial teams for closure of individual Group processes
  • Ensure timely issuance of policies and resolution of customer and intermediary queries
  • Provide an efficient, effective, professional, and courteous service to intermediaries and customers
  • Maintain consistency in adhering to established Company procedures and contribute to introducing improvements whenever possible
  • Implement and maintain agreed quality and quantity controls, facilitating proactive management and anticipating problems
  • Supervise and train a team capable of meeting the growing business needs of the organization
  • Coordinate with finance for reconciliation of policy account balances
  • Drive transformation and digitization of group business

Qualifications & Experience:

Ambitious candidates should possess an MBA/ACII or equivalent qualification with at least 8-10 years' experience gained in customer services or operations. An Associate of Insurance Institute qualification is highly advantageous.

Key Skills/Knowledge:

  • Extensive knowledge of operations within the financial services industry
  • Experience working within the Group Operation department of an insurance company is essential
  • Data processing expertise to deliver operational efficiency
  • Proficiency in using databases and office management software including word processors and spreadsheets
  • Strong leadership, team-building, and influencing skills

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