Operations Transformation Specialist

1 day ago

Ghaziabad, Uttar Pradesh, India beBeeoperations Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Operations ManagerA leading provider of customized Business Process Management (BPM) services seeks an experienced Operations Manager to help customers stay ahead of the curve through transformational solutions. The ideal candidate will possess excellent analytical and logical skills, good knowledge of MS Office, and strong team leading abilities.Key Responsibilities:
  • Supervise and lead a group of Team Leads and associates to meet all service level agreements relative to any and all functions in the department
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key performance indicators
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
Required Skills and Qualifications:
  • Good analytical and logical skills
  • Good knowledge of MS Office
  • Team leading skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
Additional Information:This is a results-driven opportunity for an individual who is flexible, confident, energetic, and enthusiastic. If you are a skilled leader looking to take your career to the next level, please apply today

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