Technical Support Specialist

21 hours ago

Kozhikode, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support SpecialistAbout the Role:

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team. This role involves providing first-line technical support for Microsoft 365 services and desktop environments with excellent communication skills.

The ideal candidate will have good troubleshooting skills, be able to resolve IT issues efficiently, and ensure a smooth end-user experience across our organization.

Key Responsibilities:
  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
Benefits:

This is an excellent opportunity for those looking to develop their skills in technical support and gain hands-on experience with Microsoft 365 services.

We offer a dynamic and supportive work environment that fosters growth and learning.

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