Business Development and Community Growth Executive

3 weeks ago


Mumbai, Maharashtra, India Awfis Space Solutions Limited Full time

The Business Development and Community Growth Executive role at Awfis Space Solutions Limited involves overseeing the operations of a large office space, managing revenue exceeding 40 million INR annually. The ideal candidate should have strong business acumen, be an effective team player, and a passionate trainer with hands-on experience in building and growing a community.

Key Responsibilities:
  • Sales Target Achievement: Meet or exceed additional sales targets by driving new business and upselling to existing clients.
  • MIS Reporting: Ensure accurate and timely submission of all required MIS reports, providing data-driven insights to inform business decisions.
  • Budgeting: Assist in budgeting and financial forecasting, ensuring alignment with organizational goals and optimizing operational costs.
  • Expense Control: Manage center expenses to stay within budget while identifying opportunities to optimize costs across operations without compromising quality.
  • Collections & Renewals: Achieve timely collections from clients and maximize renewals at or above the budgeted seat price, driving client retention and revenue growth.
  • Vendor Management: Ensure smooth vendor management for services and supplies, maintaining cost control and timely delivery, while guaranteeing a 100% compliant process to mitigate risks.
  • Retail Management: Oversee retail operations, contributing to profitability through effective sales and inventory management strategies that enhance customer satisfaction and loyalty.
Community Building & Engagement
  • Collaborative Environment: Foster a collaborative and engaging environment for members through regular events, networking opportunities, and hyperlocal partnerships that drive membership growth and retention.
  • Client Relationship: Act as a trusted advisor to clients, understanding their needs and providing tailored solutions that meet their evolving requirements.
  • Business-Specific Events: Organize and execute business-specific events within the stipulated time frame to enhance community engagement and drive business outcomes.
Client Satisfaction & Service Delivery
  • Client Retention: Drive client retention at the budgeted seat price by ensuring exceptional service delivery and timely renewals, resulting in increased revenue and customer satisfaction.
  • CSAT Score: Maintain and exceed target Client Satisfaction (CSAT) scores through proactive engagement and issue resolution, demonstrating commitment to delivering high-quality services.
  • Brand Ambassadorship: Ensure every client becomes a brand ambassador for Awfis by creating a positive and enriching member experience that fosters loyalty and drives word-of-mouth referrals.
  • Business Growth: Foster repeat and increased business opportunities from both internal and external clients, driving revenue growth and expansion.
Training & People Development
  • Second Line Development: Identify, mentor, and develop a second line of command within the team to ensure leadership continuity and succession planning.
  • Team Development: Participate in team training, development, and refresher sessions, contributing to the growth and knowledge-sharing culture that enhances overall performance.
Vendor Management
  • Purchase-to-Pay Process: Ensure full compliance with the Purchase-to-Pay process for seamless procurement and vendor management, minimizing risks and optimizing operational efficiency.
  • Compliant Processes: Guarantee a 100% compliant vendor management process, ensuring operational efficiency and risk mitigation through effective governance and controls.
Facilities Management
  • Centre Upkeep: Ensure the center's upkeep, maintaining high standards of cleanliness, order, and readiness that create a positive impression on visitors and members.
  • Maintenance Schedules: Implement maintenance schedules, DLP/AMC, and asset management practices to enhance productivity and control costs, minimizing disruptions and ensuring longevity of assets.
  • Preventive Maintenance: Diligently follow the Preventive Maintenance Calendar to avoid disruptions and ensure the longevity of assets, reducing downtime and increasing overall efficiency.
  • Compliance & ESG: Ensure adherence to all compliance protocols and proactively integrate Environmental-Socio-Governance (ESG) practices into center operations, promoting sustainability and social responsibility.
CSR & Brand Initiatives
  • CSR Leadership: Lead CSR initiatives for the center, ensuring alignment with the company's values and making a positive impact on the surrounding community.
  • Brand Initiatives: Actively participate in and execute all company-driven brand initiatives to enhance visibility and reputation, positioning Awfis as a leader in the industry.
Company-Driven Ideas & Initiatives
  • Ownership: Take ownership of tasks and responsibilities, demonstrating the ability to work in a fast-paced environment and meet deadlines, driving results-oriented performance.
  • Dynamic Priorities: Show efficiency in handling dynamic priorities and making quick decisions to achieve set goals, adapting to changing circumstances and driving business success.
Networking & Community Engagement
  • External Engagement: Actively engage with the larger city community by attending events and networking with local startups, organizations, and potential clients to expand opportunities and drive growth.
Team Collaboration
  • Cross-Departmental Collaboration: Coordinate and collaborate with teammates across the Awfis network to share best practices and brainstorm innovative ideas that drive business excellence.
  • Sales Collaboration: Work closely with the Sales team and other stakeholders to successfully execute proposed agreements and drive business outcomes, fostering a collaborative and result-oriented culture.
Project Supervision & Planning
  • Project Supervision: Supervise centers in the project stage to ensure on-time delivery, adherence to approved specifications, and snag-free handover, driving successful project execution and customer satisfaction.


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