Sales Floor Manager

4 weeks ago


Mumbai, Maharashtra, India Destino Infotech Pvt Ltd Full time
Job Title: Floor Manager

At Destino Infotech Pvt Ltd, we're seeking a skilled Floor Manager to oversee daily operations and personnel, aiming for maximum efficiency and cost-effectiveness. The ideal candidate will utilize technology to its fullest potential, ensuring staff are well-organized and productive.

Key Responsibilities:

* Develop objectives for the call center's day-to-day activities
* Focus on achieving monthly targets
* Conduct effective resource planning to maximize resource productivity
* Collect and analyze call center statistics
* Assume responsibility for budgeting and tracking expenses
* Hire, coach, and provide training to personnel to maintain high customer service standards
* Monitor and improve ordering, telephone handling, and other procedures
* Evaluate performance using key metrics
* Prepare reports for different departments or upper management

Requirements:

* Proven experience as a call center manager or similar position
* Experience in sales processes is required
* Knowledge of performance evaluation and sales metrics
* Solid understanding of reporting and budgeting procedures
* Experience in basic financial analysis
* Proficient in MS Office and call center equipment/software programs
* Outstanding communication and interpersonal skills
* Excellent organizational and leadership skills with a problem-solving ability
* Positive and patient
* High school diploma or equivalent; higher degree in a relevant discipline will be appreciated
* Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
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