Operational Manager

3 weeks ago


Mumbai, Maharashtra, India Destino Infotech Pvt Ltd Full time

Job Brief

We are looking for a highly skilled Floor Manager to supervise daily operations and personnel, striving for maximum efficiency and cost-effectiveness.

As a Floor Manager, you will ensure technology is utilized to its full potential and staff are well-organized and productive.

Key Responsibilities:

  • Develop objectives for the call centre's day-to-day activities
  • Focus on achieving monthly targets
  • Conduct effective resource planning to maximize productivity
  • Collect and analyze call centre statistics
  • Assume responsibility for budgeting and tracking expenses
  • Hire, coach, and provide training to personnel
  • Monitor and improve ordering, telephone handling, and other procedures
  • Evaluate performance with key metrics
  • Prepare reports for different departments or upper management

Requirements:

  • Proven experience as a call centre manager or similar position
  • Experience in sales process is required
  • Knowledge of performance evaluation and sales metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis
  • Proficient in MS Office and call centre equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline is appreciated

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