Operational Manager
3 weeks ago
Job Brief
We are looking for a highly skilled Floor Manager to supervise daily operations and personnel, striving for maximum efficiency and cost-effectiveness.
As a Floor Manager, you will ensure technology is utilized to its full potential and staff are well-organized and productive.
Key Responsibilities:
- Develop objectives for the call centre's day-to-day activities
- Focus on achieving monthly targets
- Conduct effective resource planning to maximize productivity
- Collect and analyze call centre statistics
- Assume responsibility for budgeting and tracking expenses
- Hire, coach, and provide training to personnel
- Monitor and improve ordering, telephone handling, and other procedures
- Evaluate performance with key metrics
- Prepare reports for different departments or upper management
Requirements:
- Proven experience as a call centre manager or similar position
- Experience in sales process is required
- Knowledge of performance evaluation and sales metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis
- Proficient in MS Office and call centre equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with problem-solving ability
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline is appreciated
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