Operations Manager
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Operations Manager to join our team at ASSPL - Maharashtra. As a key member of our Fulfillment Center operations team, you will be responsible for ensuring the smooth and efficient operation of our warehouse and logistics operations.
Key Responsibilities
- Manage and coordinate the daily operations of the Fulfillment Center, including inbound and outbound operations, physical and virtual workflows, and order and material flow.
- Drive performance management of team members, including preparing and implementing training and development plans.
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
- Conduct 4M and 5S audits for the delivery station on a daily basis.
- Stand-in for Area Manager as needed.
- Ability to manage day and night shifts.
- Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
- Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
- Lead the order batching strategy to ensure efficiency while protecting customer experience.
- Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates.
- Perform in-depth problem-solving in all areas to ensure successful and continuous operations.
- Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software.
- Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate with internal and external suppliers using all communication channels available.
- Report and escalate systemic issues to management as necessary and in a timely manner.
- Participate in initiatives to ensure Safety and Operational Excellence. Identify, address, and resolve safety hazards within the Fulfillment Center.
- Fully understand processes and daily goals, and make recommendations to improve performance.
- Perform administrative duties, and additional functions, as needed and determined by management.
- Support and work in all areas of the Fulfillment Center as required and as determined by site management.
- Support other spokes/fulfillment centers as required and as determined by city leadership.
About ASSPL - Maharashtra
At ASSPL - Maharashtra, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We distribute millions of products each year to our loyal customers.
Basic Qualifications
- 3+ years of customer-facing environment, warehousing, logistics, or manufacturing experience.
Preferred Qualifications
- Bachelor's degree.
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