Operations Manager

4 weeks ago


Mumbai, Maharashtra, India ASSPL - Maharashtra Full time

About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at ASSPL - Maharashtra. As a key member of our Fulfillment Center operations team, you will be responsible for ensuring the smooth and efficient operation of our warehouse and logistics operations.

Key Responsibilities

  • Manage and coordinate the daily operations of the Fulfillment Center, including inbound and outbound operations, physical and virtual workflows, and order and material flow.
  • Drive performance management of team members, including preparing and implementing training and development plans.
  • Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
  • Conduct 4M and 5S audits for the delivery station on a daily basis.
  • Stand-in for Area Manager as needed.
  • Ability to manage day and night shifts.
  • Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
  • Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
  • Lead the order batching strategy to ensure efficiency while protecting customer experience.
  • Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates.
  • Perform in-depth problem-solving in all areas to ensure successful and continuous operations.
  • Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software.
  • Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed.
  • Communicate with internal and external suppliers using all communication channels available.
  • Report and escalate systemic issues to management as necessary and in a timely manner.
  • Participate in initiatives to ensure Safety and Operational Excellence. Identify, address, and resolve safety hazards within the Fulfillment Center.
  • Fully understand processes and daily goals, and make recommendations to improve performance.
  • Perform administrative duties, and additional functions, as needed and determined by management.
  • Support and work in all areas of the Fulfillment Center as required and as determined by site management.
  • Support other spokes/fulfillment centers as required and as determined by city leadership.

About ASSPL - Maharashtra

At ASSPL - Maharashtra, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We distribute millions of products each year to our loyal customers.

Basic Qualifications

  • 3+ years of customer-facing environment, warehousing, logistics, or manufacturing experience.

Preferred Qualifications

  • Bachelor's degree.


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