
Regional Business Performance Leader
1 day ago
Job Title: Business Growth Manager
The Business Growth Manager plays a vital role in driving comprehensive business growth, operational excellence, and team development across a designated region. This position demands a blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.
Key Responsibilities & Accountabilities:
- P&L Management:
- Maximize the profitability of assigned stores by closely working with the business team to hit revenue and cost targets.
- Drive in-store sales through enhanced customer engagement while strategically managing operational costs.
- Change Management Leadership:
- Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
- Employee Retention & Development:
- Recruit, develop, motivate, and retain high-performing store teams.
- Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
- Customer Experience & Retention:
- Ensure the delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans.
- Drive strong customer engagement and retention that translates into increased online sales and brand advocacy.
- Performance Reporting & Insights:
- Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports and providing actionable insights.
- SOP Adherence & Operational Excellence:
- Ensure strict adherence to Standard Operating Procedures (SOPs) provided by the business team.
- Maintain consistent brand standards, visual merchandising guidelines, and operational efficiency that reflect Traya's scientific and holistic approach.
- Strategic Collaboration:
- Work closely with the business team to implement national strategies at a local level.
- Provide valuable market feedback and contribute to the continuous evolution of the retail model for personalized health solutions.
- Market Intelligence:
- Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback.
- Inform regional strategies and contribute to broader business development for Traya.
- Audit Management:
- Be accountable for the successful execution of all internal and external audits within the area.
- Participate actively during the audit process and follow up on all audit findings and recommendations to ensure timely closure.
- Education:
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred).
- Background in wellness, healthcare, or integrated solutions is a plus.
- Experience:
- 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
- Skills & Qualities:
- Proven track record in managing Store level P&L and driving financial results.
- Demonstrated experience in leading and successfully implementing change management initiatives.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Exceptional leadership, team-building, and interpersonal communication skills.
- Ability to inspire, motivate, and develop a high-performing team, with an emphasis on customer education and personalized solutions.
- Strong organizational skills and attention to detail, with a commitment to operational excellence.
- Proficiency in retail management software and reporting tools.
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