HR Global Operations Specialist
17 hours ago
Aptean is a global leader in providing bespoke ERP solutions, transforming businesses across various industries. Our cutting-edge technology and innovative approach drive greater results for our clients.
We are currently seeking an experienced HR Global Operations Specialist to join our team. This role offers a unique opportunity to advance your career in a dynamic and fast-paced environment.
About the Role:
This position will be responsible for managing second-level escalations for all queries, supporting first-level tickets during peak times, and training HR agents on new processes. You will also be responsible for quality checks of master data and actions performed by Tier-1 in Employee Central (Oracle) for Hire to Retire processes. Additionally, you will monitor solution provided and customer experience, analyze possible solutions using standard procedures, and maintain quality standards and evidence for audits.
Responsibilities:
- Manage 2nd Level (Tier -2) escalation for all queries
- Support 1st Level tickets (Tier-1) during peak timings
- Train and educate HR/HR Agents (Tier-1)
- Quality checks for all the master data and actions performed by Tier-1 in Employee Central (Oracle) for Hire to Retire processes
- Monitor solution provided and customer experience
- Analyze possible solutions using standard procedures
- Maintain quality standards and evidence for audit
Requirements:
- Bachelor's degree with a minimum 4-7 years relevant experience in HR Shared Services
The ideal candidate will have a strong background in HR operations and excellent communication skills. They should be able to work independently and as part of a team, with a strong attention to detail and ability to prioritize tasks effectively.
About Aptean:
Aptean is committed to promoting a company culture where diversity, equity, and inclusion are central. We believe that celebrating our diverse experiences, opinions, and beliefs allows us to harness our power to maximize the success of our customers, employees, and company. As a global organization, we strive to create an inclusive and welcoming environment for all employees.
Salary: $80,000 per annum. Note: The salary mentioned is an estimate based on industry standards and location.
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