Global Mobility Client Service Specialist
4 hours ago
Job Title: Global Mobility Client Service Specialist
Location: Bangalore, India
We are seeking a highly skilled and experienced Global Mobility Client Service Specialist to join our team at TIGI HR. This role will be responsible for managing and enhancing client relationships, ensuring a high level of satisfaction and addressing any concerns or issues.
About the Role:
- Serve as the primary point of contact for clients regarding global mobility services, ensuring timely and effective service delivery.
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
- Proactively manage client expectations and deliverables, ensuring seamless service delivery and meeting client satisfaction standards.
Main Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for clients regarding global mobility services, ensuring timely and effective service delivery.
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
- Proactively manage client expectations and deliverables, ensuring seamless service delivery and meeting client satisfaction standards.
- Oversee the execution of global mobility services, including expatriate management, relocation, immigration, and tax compliance.
- Coordinate with internal teams and external vendors to ensure seamless service delivery and address any service-related issues.
- Monitor service levels and performance metrics, ensuring that client expectations and service standards are met or exceeded.
- Prepare and deliver regular updates and reports to clients on the status of their global mobility programs, including performance metrics and key milestones.
- Communicate effectively with clients to provide information, address concerns, and share insights on global mobility matters.
- Gather and analyze client feedback to drive continuous improvement in service delivery and client satisfaction.
- Act as a key problem solver for client issues, managing complex situations and ensuring timely and effective resolution.
- Implement and manage processes for handling client complaints and escalations, ensuring that issues are resolved to the client's satisfaction.
- Identify opportunities for process enhancements and work on initiatives to improve the efficiency and effectiveness of client servicing operations.
- Collaborate with internal teams to implement best practices and innovative solutions to enhance the client experience.
- Work closely with the global mobility operations team to ensure alignment and coordination in service delivery.
- Provide guidance and support to team members on client-related matters, ensuring consistent and high-quality service.
- Ensure that client servicing operations adhere to relevant international laws, regulations, and company policies.
- Stay informed about changes in global mobility regulations and ensure compliance in client servicing activities.
- Implement risk management practices to mitigate potential compliance and operational risks.
Salary Range: ₹ 20-35 lakhs per annum
About TIGI HR: We are a leading HR consulting firm dedicated to providing innovative solutions to businesses across various industries. Our mission is to empower organizations to achieve their full potential by leveraging the power of human capital.
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