Customer Support Team Leader

3 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

About Our Company
We are a leading dental laboratory dedicated to delivering exceptional quality dental restorations and customer service. Our mission is to provide a perfect blend of technical expertise, personal service, and dependable results. We foster strong relationships based on communication and feedback.

Job Overview
We are seeking an experienced Assistant Manager for our Customer Support team to join our dynamic team. This full-time senior position requires 7 to 10 years of work experience in customer support roles. The ideal candidate will possess strong skills in customer service, team management, and problem-solving.

Essential Skills and Qualifications

  • Excellent customer service skills
  • Strong team management and leadership skills
  • Proven problem-solving skills
  • Excellent communication and conflict resolution skills
  • Time management and analytical thinking skills

Roles and Responsibilities

  • Supervise and guide the customer support team to ensure high-quality service delivery
  • Resolve customer issues and complaints in a professional and efficient manner
  • Monitor team performance and provide constructive feedback for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Coordinate with other departments to ensure seamless service integration

What We Offer
We take pride in using only the best restorative systems and strive to provide a safe and supportive work environment. If you are a motivated and experienced professional looking for a new challenge, please apply.



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