Service Leader for NA Customer Support

6 days ago


Mumbai, Maharashtra, India Carrier Full time

Company Overview

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovative solutions that matter for people and our planet. With a history of inventing new technologies and industries, we continue to lead through our diverse workforce's dedication to customer-centricity.

About the Role

This Service Leader will be responsible for delivering exceptional support to National Account (NA) customers, enhancing turnaround times (TAT), and maintaining regular communication with NA clients to ensure optimal business outcomes.

Role Responsibilities:

  • NA Customer Delivery: Ensure timely and effective delivery of services to NA customers, driving satisfaction and loyalty.
  • NA Revenue Growth: Contribute to revenue growth by identifying opportunities to expand NA customer relationships and develop strategic partnerships.
  • NA Retrofit Initiatives: Collaborate with cross-functional teams to develop and implement NA retrofit initiatives, enhancing overall business performance.

Key Performance Indicators (KPIs):

  • Turnaround Time (TAT): Achieve industry-leading TAT benchmarks for NA customer deliveries.
  • Customer Satisfaction: Maintain high levels of customer satisfaction through proactive issue resolution and regular communication.
  • Revenue Growth: Consistently meet or exceed revenue targets through strategic partnership development and expansion.

Requirements:

  • Degree in Mechanical Engineering or related field
  • 2-3 years' experience in HVAC service teams
  • Technical knowledge of VRF, Ductable, DI & Cassette Machines

Salary Range:

The estimated salary range for this role is between $80,000 - $110,000 per annum, depending on qualifications and experience. Our competitive compensation package includes benefits such as flexible schedules, parental leave, professional development opportunities, and an Employee Assistance Programme.



  • Mumbai, Maharashtra, India NA-KD Full time

    Job DescriptionNA-KD is seeking a talented Graphic Designer to join our Commercial Production team. As a key player in shaping our brand's narrative, you will create captivating visual designs that elevate our campaigns and online presence.Key Responsibilities:Develop high-quality visuals for marketing materials, campaigns, and social media...


  • Mumbai, Maharashtra, India Talent Corner Full time

    Key ResponsibilitiesRespond to customer inquiries in a professional and courteous manner, utilizing strong verbal and written communication skills.Implement CRM strategies to enhance customer engagement, retention, and loyalty, focusing on increasing customer lifetime value and driving revenue growth.Manage customer data effectively, ensuring accurate and...


  • Mumbai, Maharashtra, India Oxford Instruments Plc Full time

    We are seeking a highly skilled and dedicated Customer Service Representative - Technical Support Specialist to join our team at Oxford Instruments Plc. As a key member of our service team, you will play a critical role in supporting the daily operations of our service team and ensuring the highest level of customer satisfaction.Job Description:Key...


  • Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

    About Our CompanyWe are a leading dental laboratory dedicated to delivering exceptional quality dental restorations and customer service. Our mission is to provide a perfect blend of technical expertise, personal service, and dependable results. We foster strong relationships based on communication and feedback.Job OverviewWe are seeking an experienced...


  • Mumbai, Maharashtra, India Snaphunt Full time

    The RoleOversee customer interactions, ensuring exceptional service and timely resolutions.Manage a team of customer service representatives, promoting high performance and teamwork.Collaborate with colleagues to improve processes and enhance the customer experience.Key ResponsibilitiesDevelop and maintain a thorough understanding of customer needs and...


  • Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.Key ResponsibilitiesManage a high volume of inbound and outbound calls in a timely and efficient mannerUtilize...


  • Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage a high volume of customer...


  • Navi Mumbai, Maharashtra, India Lloyd's Register Full time

    About the RoleWe are seeking a highly skilled Project Support Team Leader to manage a team of Administrators and Coordinators, ensuring effective project support and delivery. The ideal candidate will handle escalations, meet KPIs, adhere to global processes, and build strong working relationships with senior stakeholders.Key ResponsibilitiesLead and manage...


  • Mumbai, Maharashtra, India JD Full time

    About the RoleThe Kingsway IT Support Team Leader is a key position within our IT Service Desk operations. As a hands-on leader, you will be responsible for day-to-day supervision of the service desk, overseeing all IT Service Desk processes, including service requests, incidents, and escalations.As a mentor to the team, you will provide guidance and support...


  • Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a seasoned Customer Service Manager to lead our customer service team and drive exceptional customer experiences.Key ResponsibilitiesDevelop and implement customer service strategies to enhance customer satisfaction and loyalty.Lead a team of customer service agents to provide timely and effective resolutions to customer...


  • Mumbai, Maharashtra, India NielsenIQ Full time

    Job DescriptionAt NielsenIQ, we are looking for a skilled Strategic Customer Engagement Leader to autonomously contribute to analysis that resolves specific customer concerns. This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to customer requirements on business and...


  • Mumbai, Maharashtra, India FedEx Full time

    Job SummaryWe are seeking a highly skilled Customer Service Associate to join our team at FedEx. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.Key ResponsibilitiesProvide customer support via phone, email, and...


  • Mumbai, Maharashtra, India Protera Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Support Specialist to join our team at Protera Technologies.The ideal candidate will have excellent communication skills and be able to provide top-notch support to our customers.Key Responsibilities:Manage the full lifecycle of incidents and service requests.Answer inbound customer service...


  • Mumbai, Maharashtra, India Haptik Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Haptik. As a Support Executive, you will be responsible for providing exceptional customer service and support to our clients via various communication channels.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...


  • Mumbai, Maharashtra, India Collinson Full time

    Collinson is a global leader in shaping and influencing customer behavior to drive revenue and value for its clients. We provide unrivaled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services that increase customer engagement, loyalty, and value.Our team is passionate about delivering superior...


  • Navi Mumbai, Maharashtra, India Arora Technologies P. Ltd Full time

    At Arora Technologies P. Ltd, we seek a highly skilled Customer Support Specialist to join our team. The ideal candidate will be responsible for providing top-notch customer service, ensuring timely and efficient resolution of equipment-related issues.Key Responsibilities:Handle equipment maintenance, repairs, and calibration servicesProvide on-site...


  • Mumbai, Maharashtra, India Click Career Pro HR Solutions Full time

    Customer Service Representative - Email SupportClick Career Pro HR Solutions is seeking a highly skilled Customer Service Representative - Email Support to join our team. As a Customer Service Representative - Email Support, you will be responsible for providing exceptional customer service and technical support via email.Key Responsibilities:Handle incoming...


  • Mumbai, Maharashtra, India Zycus Full time

    Job Title: VP - Professional Services/ImplementationAbout Us: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Our Source to Pay integrated suite has been consistently recognized by Gartner, Forrester, and other analysts.Job Description:Key Responsibilities:Champion...


  • Mumbai, Maharashtra, India NCR Corporation Full time

    About NCR CorporationNCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries.As a global leader in consumer transaction technologies, we transform the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.Our solutions empower...


  • Mumbai, Maharashtra, India Sushil Full time

    Job SummaryAs a Customer Service Support Specialist at Sushil, you will be responsible for verifying physical AOF and Re-KYC Forms, communicating with CPs for clearing discrepancies, and providing proactive services to CPs.Key ResponsibilitiesVerify physical AOF and Re-KYC Forms once inward is done.Communicate with CPs for clearing discrepancies through mail...