Customer Service Representative

2 weeks ago


Mumbai, Maharashtra, India Click Career Pro HR Solutions Full time

Customer Service Representative - Email Support


Click Career Pro HR Solutions is seeking a highly skilled Customer Service Representative - Email Support to join our team. As a Customer Service Representative - Email Support, you will be responsible for providing exceptional customer service and technical support via email.


Key Responsibilities:



  • Handle incoming customer inquiries and provide timely and accurate responses via email
  • Resolve customer complaints or problems with appropriate solutions
  • Maintain a high level of customer satisfaction by ensuring prompt and professional responses
  • Collaborate with other team members to optimize processes and improve customer support
  • Identify and escalate complex issues to the appropriate departments
  • Keep records of customer interactions, transactions, comments, and complaints

Requirements:



  • Excellent written communication skills in English
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving and critical thinking skills
  • Customer-oriented mindset with a passion for delivering exceptional service
  • Familiarity with email support tools and CRM systems
  • Attention to detail and accuracy in handling customer inquiries
  • Ability to work independently and remotely
  • Fresher: Less than 1 year years of experience

About Click Career Pro HR Solutions:


We are a leading HR solutions provider with a team of experienced professionals in the field of recruitment and talent acquisition. We offer a comprehensive range of services to support companies in finding and hiring qualified personnel.



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