Customer Support Team Lead

2 weeks ago


Mumbai, Maharashtra, India PayU Full time
About PayU

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online.

Job Title: Team Lead – Customer Support (Contract)Job Location: Mumbai, IndiaExperience: 6-8yrsJob description-Candidate should have 6-8 years of work experience in handling care backend ops and escalations-Should be able to speak with customers to handle escalations-Should have good communication skills-Should have managed team size of 15-20 people-Should be able to find out required process corrections and reduce volumes at backend customer tickets-Should be a multi tasker-Should have experience of handling Escalation Desk -Will be responsible for MIS / Reports-Should be liaising with different stakeholders in the company for faster resolutions

About us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities. Key Responsibilities:
  • Manage a team of 15-20 people to handle customer escalations and backend operations
  • Develop and implement process corrections to reduce volumes at backend customer tickets
  • Liaise with different stakeholders in the company for faster resolutions
  • Responsible for MIS / Reports
Requirements:
  • 6-8 years of work experience in handling care backend ops and escalations
  • Good communication skills
  • Ability to speak with customers to handle escalations
  • Ability to manage team size of 15-20 people
  • Ability to find out required process corrections and reduce volumes at backend customer tickets
  • Multi tasker
  • Experience of handling Escalation Desk


  • Mumbai, Maharashtra, India PayU Full time

    About PayUPayU is a leading fintech company that enables seamless online payments and financial services in high-growth markets. With a presence in 50+ countries, we empower merchants and consumers to thrive in a borderless world.Job Title: Team Lead - Customer Support (Contract)We are seeking an experienced Team Lead to join our Customer Support team in...


  • Mumbai, Maharashtra, India MiDigiWorld Full time

    Harvest Online LLP, under the brand name MiDigiWorld, is a pioneer in online live interactive training platforms for upskilling skills and hobbies.We are expanding our team and looking for a skilled Customer Support Executive to manage support-related activities, coordinating with the team of executives, customer service team, and other team members.Key...


  • Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

    Job Title: Assistant Manager Customer SupportAbout the RoleWe are seeking an experienced and skilled Assistant Manager to oversee our Customer Support team at Illusion Dental Laboratory. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring the highest level of satisfaction...


  • Mumbai, Maharashtra, India PayU Full time

    About PayUPAYU is a leading fintech company offering online payment services to merchants and millions of consumers. As a global payment and financial services provider, we deploy over 400 payment methods and PCI-certified platforms to process 6 million payments daily.Job Title: Team Lead – Customer SupportLocation: Mumbai, IndiaExperience: 6-8 yearsJob...


  • Mumbai, Maharashtra, India PayU Full time

    About PayUAt PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do,...


  • Navi Mumbai, Maharashtra, India 29junrelease Full time

    We are seeking a skilled Customer Support Specialist to join our team at Titan Jet Care Service Limited. In this role, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.Key ResponsibilitiesCustomer Query Resolution: Respond to customer inquiries in a timely and...


  • Mumbai, Maharashtra, India Dun & Bradstree Full time

    Unlock the Power of DataDun & Bradstreet is a leading provider of data and analytics solutions. We are seeking a highly skilled Sales Support Team Lead to join our team. As a Sales Support Team Lead, you will be responsible for leading a team of sales support professionals and ensuring the smooth execution of sales operations.Key Responsibilities:Pre-Sales...


  • Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

    About Our CompanyWe are a leading dental laboratory dedicated to delivering exceptional quality dental restorations and customer service. Our mission is to provide a perfect blend of technical expertise, personal service, and dependable results. We foster strong relationships based on communication and feedback.Job OverviewWe are seeking an experienced...


  • Mumbai, Maharashtra, India Isha Consult Full time

    Key Responsibilities:Lead a team of customer support representatives, providing guidance and oversight to ensure exceptional service delivery.Develop and implement customer service strategies to enhance the overall customer experience.Collaborate with team members to resolve customer complaints and concerns in a timely and professional manner.Establish and...


  • Mumbai, Maharashtra, India PayU Full time

    About PayUAs a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.Job Description:- Manage a team of 15-20 people to handle customer support operations and escalations.- Develop and implement process corrections to reduce volumes at the...


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Customer Care Team LeadAbout the Role:We are seeking a skilled Customer Care Team Lead to join our team at The Nielsen Company. As a key member of our customer service team, you will be responsible for supervising the operations of our Customer Care team, ensuring that our customers receive exceptional support and service.Key Responsibilities:*...


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Customer Care Team LeadWe are seeking a highly skilled Customer Care Team Lead to join our team at The Nielsen Company. As a key member of our Customer Care team, you will be responsible for supervising the operations of the team, who provide day-to-day support to our customers. Your primary focus will be on monitoring ticket resolution times and...


  • Mumbai, Maharashtra, India Tesloye Consultancy services Full time

    Customer Service ExecutiveAt Tesloye Consultancy services, we are seeking a highly skilled and experienced Customer Service Executive to join our team. The successful candidate will be responsible for managing a team of representatives, overseeing the customer service process, and ensuring that our customers receive exceptional support.Key...


  • Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

    Job OverviewWe are seeking a highly skilled Customer Service Team Lead to join our team at Illusion Dental Laboratory. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.ResponsibilitiesOversee the customer service team and ensure...


  • Mumbai, Maharashtra, India Victorian Plumbing Full time

    Customer Service Team Lead OpportunityVictorian Plumbing is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...

  • Team Lead

    2 days ago


    Mumbai, Maharashtra, India Trident HRM Services Pvt Ltd Full time

    Job Title: Team LeadWe are seeking a highly skilled Team Lead to join our team at Trident HRM Services Pvt Ltd.Key Responsibilities:Improve overall customer relationship and deliver reliable administrative support and customer service.Ensure budget per customer sales and targets (Conversion Ratio) are met.Achieve showroom sales and operating expenses targets...


  • Navi Mumbai, Maharashtra, India Lloyd's Register Full time

    About the RoleWe are seeking a Project Support Team Lead to manage a team of Administrators and Coordinators, ensuring effective project support and delivery. The ideal candidate will handle escalations, meet KPIs, adhere to global processes, and build strong working relationships with senior stakeholders.Key ResponsibilitiesLead and manage a hub/cluster...


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Assistant Manager (Customer Care)We are seeking an experienced Assistant Manager to join our Customer Care team. As a key member of our team, you will be responsible for supervising the operations of the Customer Care team, providing day-to-day support to our customers, and ensuring the team is well-trained and equipped to handle customer...


  • Mumbai, Maharashtra, India Dun & Bradstree Full time

    Unlock the Power of Data with Dun & BradstreetAs a Sales Support Team Lead at Dun & Bradstreet, you will play a crucial role in unlocking the power of data through analytics. Our team is passionate about creating a better tomorrow, and we are dedicated to helping clients turn uncertainty into confidence, risk into opportunity, and potential into...


  • Mumbai, Maharashtra, India FedEx Full time

    Job Title: Customer Financial Services Team LeadAt FedEx, we're committed to delivering exceptional customer experiences. As a Customer Financial Services Team Lead, you'll play a critical role in ensuring our customers receive timely and accurate financial services.Job Summary:We're seeking a highly skilled and experienced Team Lead to join our Customer...