Technical ServiceNow Automation Specialist
1 week ago
K&K Social Resources & Development GmbH, an international recruitment agency with over 30 years of experience in providing technical resources to European clients, is seeking a highly skilled ServiceNow Developer for one of its clients in India. The successful candidate will have the opportunity to work on exciting projects and contribute to the expansion of the client's teams.
**Job Overview:**
The role of a ServiceNow Developer involves leveraging Artificial Intelligence (AI) and Large Language Models (LLMs) to enhance automation within the ServiceNow platform. This includes training foundational LLM models specifically for ServiceNow scripting languages, fine-tuning these models using techniques such as Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF), and developing scripts to automate processes in ServiceNow using languages like JavaScript and GlideScript.
**Responsibilities:**
- Evaluate and train foundational LLM models for ServiceNow scripting languages to improve automation features
- Fine-tune LLM integration with ServiceNow scripting languages using SFT and RLHF
- Develop scripts for automating processes in ServiceNow using JavaScript and GlideScript
- Evaluate and refine integrations to meet business needs, improving accuracy and reliability of automation
**Requirements:**
To be successful in this role, you will need both technical and soft skills:
**Technical Skills:**
- Experience with ServiceNow development, focusing on custom integrations and using ServiceNow APIs
- Proficiency in JavaScript and GlideScript, along with advanced querying techniques like GlideQuery and Dot-walking
- Hands-on experience with one or more modules in ServiceNow (ITSM, HRSD, ITOM, CSM, etc.)
- Certification in a specific ServiceNow module (like CIS certification) is a plus
- ServiceNow certifications like Certified Application Developer (CAD) are desirable but not mandatory
**Soft Skills:**
- Strong problem-solving skills with attention to detail
- Communication and collaboration skills to work in an agile and fast-paced environment
- Critical thinking skills to assess and improve automation scripts based on business needs
**Estimated Salary Range:** ₹800,000 - ₹1,200,000 per year
The estimated salary range is based on industry standards and the level of experience required for this role. The actual salary may vary depending on various factors, including the candidate's qualifications, location, and performance.
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