ServiceNow Automation Specialist

2 weeks ago


Delhi, Delhi, India K&K social resources and development GmbH Full time

About K&K Social Resources and Development GmbH

K&K Social Resources and Development GmbH is a leading international recruiting agency that has been providing technical resources in the European region since 1993. We are committed to delivering exceptional services to our clients.

Job Opportunity

This role offers a remote freelance opportunity for a ServiceNow Developer with a focus on leveraging AI and large language models (LLMs) to enhance automation within ServiceNow.

Key Responsibilities:

The successful candidate will be responsible for evaluating and training foundational LLM models specifically for ServiceNow scripting languages to improve automation features, using techniques like Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF). They will also develop scripts for automating processes in ServiceNow, using languages like JavaScript and GlideScript, and ensure workflows are optimized for performance. Additionally, they will regularly assess and refine their integrations to meet business needs, improving the accuracy and reliability of automation.

Requirements:

To succeed in this position, you will need both technical and soft skills. You should have experience with ServiceNow development, focusing on custom integrations and using ServiceNow APIs. Proficiency in JavaScript and GlideScript, along with advanced querying techniques like GlideQuery and Dot-walking, is essential. You should also have hands-on experience with one or more modules in ServiceNow (ITSM, HRSD, ITOM, CSM, etc.). Certification in a specific ServiceNote module (like CIS certification) is a plus. Additionally, ServiceNow certifications like Certified Application Developer (CAD) are desirable but not mandatory.

Soft Skills:

Strong problem-solving skills with attention to detail, communication and collaboration skills to work in an agile and fast-paced environment, and critical thinking skills to assess and improve automation scripts based on business needs are required.

Compensation:

We offer an estimated annual salary of $80,000 - $110,000 depending on experience, location, and other factors.



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