ServiceNow IT Specialist

2 days ago


Delhi, Delhi, India Praxis Consultants Full time
Job Title: ServiceNow IT Specialist

We are seeking an experienced ServiceNow IT Specialist to join our team at Praxis Consultants. This role requires hands-on experience with ITSM OR CSM OR OMT OR TSM modules within ServiceNow, and a solid understanding of product offerings, service/resource specifications, and decomposition rules.

The ideal candidate will have expertise in developing and supporting various ServiceNow ITSM modules, including scripting, customization, and integration with REST APIs. The estimated salary for this position is around $120,000 per year.

Key Responsibilities:
- Develop, configure, and support ITSM and CSM modules in ServiceNow.
- Implement product and service specifications, resource specifications, and decomposition rules.
- Configure UI Policies, Data Policies, UI Actions, and create custom fields on forms.
- Manage Incident, Problem, and Request Management processes within ITSM modules.
- Utilize Flow Designer and Workflow Editor for efficient business process automation.
- Integrate REST APIs to streamline data exchange and system functionality.
- Create and manage email notifications and events for proactive communications.
- Troubleshoot and resolve issues in ServiceNow configurations and workflows.

Requirements:
- Proven experience working with ServiceNow ITSM and CSM modules.
- Strong understanding of product offerings, service/resource specifications, and decomposition rules.
- Proficiency in ServiceNow scripting and customization (e.g., Business Rules, Client Scripts, Script Includes).
- Familiarity with ServiceNow Flow Designer and Workflow Editor.
- Experience configuring and managing UI Policies, Data Policies, and UI Actions.
- Knowledge of REST API integration with ServiceNow.
- Hands-on experience with ITSM modules, including Incident, Problem, and Request Management.

Benefits:
- Competitive salary of around $120,000 per year.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

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