User Retention Specialist

6 days ago

Chennai, Tamil Nadu, India beBeeRetention Full time ₹ 10,00,000 - ₹ 25,00,000

Unlock a Challenging Role in Retention Management

We are seeking a skilled and creative marketer to join our team as a Retention Manager. This is an opportunity for you to make a significant impact on our user base by developing strategies to prevent user churn and reactivate lapsed listeners.

Your mission will be laser-focused on understanding the reasons behind user churn and finding innovative solutions to address these issues. You will work closely with our data team to leverage predictive models and analyze data to identify users who are at risk of churning.

The role requires a hands-on approach, with a focus on designing and launching proactive campaigns to re-engage at-risk users. You will also be responsible for owning win-back campaigns and managing the end-to-end strategy for bringing back churned subscribers.

You will partner with our Product and Content teams to provide clear data and qualitative insights on why users are leaving, helping them prioritize roadmap features that address core churn drivers.

This is a critical role that requires analytical sharpness, problem-solving skills, and a passion for music. If you are an innovative thinker who loves to run experiments and see direct results, we encourage you to apply for this challenging and rewarding position.

Key Responsibilities:

  • At-Risk User Intervention (Churn Prevention): Identify churn signals, design and launch 'save' campaigns, and work with the data team to leverage predictive models.
  • Lapsed User Reactivation (Win-Back Strategy): Own win-back campaigns, craft irresistible win-back hooks, and test and learn rigorously.
  • Analytics & Cross-Functional Collaboration: Measure what matters, provide key feedback to Product and Content teams, and partner with Core Retention.

Requirements:

  • 4-7 years of experience in churn management, user reactivation, or save strategies within a B2C subscription or mobile app business.
  • Innovative Problem-Solver: Think creatively, challenge assumptions, and develop industry-leading churn-mitigation strategies.
  • Hands-On Campaign Execution: Direct experience building, launching, and optimizing campaigns using marketing automation platforms.
  • Analytically Sharp: Fluency in digging through data, strong proficiency in SQL, and experience with product analytics tools.
  • An Experimenter's Mindset: Design and interpret A/B tests to get clear, actionable answers.
  • A Passion for Music: Understand what makes users stay and craft resonant campaigns.

What We're Looking For:

  • A dedicated professional with a passion for retention management and user reactivation.
  • A strategic thinker who can drive results-oriented campaigns.
  • A collaborative team player who can work effectively with cross-functional teams.
  • A detail-oriented individual with excellent analytical skills.

  • User Engagement Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeEngagement Full time ₹ 15,00,000 - ₹ 20,00,000

    About the RoleWe are seeking a User Engagement Specialist to join our team. The right candidate will be responsible for building connections and creating meaningful user experiences.Key Responsibilities:User Calling – Help onboard new users, re-engage inactive ones, and support retention through proactive conversations.Query Resolution – Handle user...

  • Retention Specialist

    1 week ago

    Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities:Customer Retention Strategy:Develop and implement customer retention strategies and initiatives to reduce churn rates.Conduct customer segmentation analysis to identify at-risk customers and create targeted retention campaigns.Build and execute retention programs to enhance the customer experience and encourage long-term...

  • Drive Customer Retention

    1 week ago

    Chennai, Tamil Nadu, India beBeeCustomerEngagement Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title:Customer Engagement ManagerWe are seeking a highly skilled Customer Engagement Manager to develop and execute strategies that drive customer retention and growth. This is an excellent opportunity for a seasoned professional to join our team and make a meaningful impact.Key Responsibilities:• Develop and implement CRM strategies aligned with...

  • Customer Retention Specialist

    6 days ago

    Chennai, Tamil Nadu, India beBeeRetention Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Customer Retention Lead About the RoleWe are seeking a seasoned professional to join our team as a Customer Retention Lead. This is an exciting opportunity for someone who wants to drive customer loyalty and retention strategies across various categories.The ideal candidate will have 3–5 years of experience in CRM or lifecycle marketing,...

  • Customer Retention Specialist

    6 days ago

    Chennai, Tamil Nadu, India beBeeRetention Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Retention SpecialistThis is a 6-month contract position with a global technology leader.We are seeking a proactive and results-driven professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.The role involves contacting customers whose trials have expired, facilitating purchases,...

  • E-commerce Retention Marketing Lead

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeRetention Full time US$ 90,000 - US$ 1,20,000

    Job TitleProduct Retention Marketing ManagerWe are looking for a skilled Retention Product Manager to join our team. This role will be responsible for turning visits into conversions and customers into loyalists.The ideal candidate should have 3-5 years of experience in product/website/retention, with a deep understanding of Shopify stores and its...

  • Outbound Customer Retention Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeCollections Full time ₹ 60,00,000 - ₹ 80,00,000

    About the RoleDelivering exceptional customer experiences is at the heart of our organization. As an Outbound Collections AGM, you will play a pivotal role in driving retention and collections through various outbound calling campaigns for assigned circles.Manage outbound call centre operationsDrive retention and collection from multiple outbound calling...

  • Drive Customer Engagement as a Retention Expert

    3 days ago

    Chennai, Tamil Nadu, India beBeeRetention Full time US$ 90,000 - US$ 1,20,000

    Job Title: Customer Retention Strategy ManagerDescriptionThis role involves leading optimization experiments and lifecycle strategy to turn visits into conversions. You will own the product roadmap and performance, constantly optimizing user flows to reduce drop-offs and increase purchase rates.Required Skills and Qualifications3-5 years of experience in...

  • Customer Retention Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeRelationship Full time ₹ 40,00,000 - ₹ 1,20,00,000

    Relationship Manager Job SummaryCodingal is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.We are seeking a full-time Relationship Manager (Renewal Sales) - Edtech to join our...

  • Chief Customer Retention Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeCustomerRetention Full time ₹ 1,04,000 - ₹ 1,30,878

    Key Responsibilities:We aim to increase customer retention and minimize involuntary disconnections.Reduce high-value customer disconnections to retain premium customers.Decrease billing-related issues and reopen cases efficiently.Enhance team productivity by improving resolution efficiency within 48 hours.Deliver high levels of customer satisfaction through...