Chief Customer Retention Specialist

About the RoleWe are seeking a highly skilled Business Retention Specialist to join our team. In this role, you will act as a bridge between internal teams and customers, taking full ownership of designated sets of customers.Your primary focus will be on proactive customer engagement, understanding their pain points, and ensuring their continued success and...

About the RoleDelivering exceptional customer experiences is at the heart of our organization. As an Outbound Collections AGM, you will play a pivotal role in driving retention and collections through various outbound calling campaigns for assigned circles.Manage outbound call centre operationsDrive retention and collection from multiple outbound calling...

Job OpportunityWe are excited to announce a job opportunity for the position of Renewals Associate.We are seeking skilled and detail-oriented specialists with 1-5 years of experience in customer renewals.Responsibilities include:Providing focused and friendly service to customers, providing quotations, and assisting with queriesMaximizing revenue by ensuring...

Job Title: Chief Recovery SpecialistLocation: Chennai/Hyderabad Summary: The Chief Recovery Specialist is responsible for the timely and effective recovery of outstanding accounts receivable (AR) for healthcare services. This role involves in-depth knowledge of medical billing, coding, payer regulations, and collection techniques. The specialist handles...

Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to drive impactful, customer-centric solutions in our operations. In this role, you will analyze customer insights and collaborate with cross-functional teams to design and implement strategies that enhance customer satisfaction, retention, and loyalty.Key...

Job Title">"> Role & Responsibilities: ">- Increase net additions and minimize involuntary disconnections.- Reduce high ARPU disconnections to retain premium customers.- Decrease billing-related trouble tickets (TTs) and reopen cases.- Enhance agent-level productivity by improving resolution efficiency within 48 hours.- Deliver high CSAT scores through...

Job Role SummaryThis role involves overseeing Employee Experience and Retention initiatives to drive employee engagement, satisfaction, and overall business growth.The Human Resources Business Partner Manager is responsible for managing EE&R activities, ensuring timely completion of performance standards, and maintaining high levels of employee...

Customer Retention SpecialistTo ensure seamless customer relationships, we are looking for a Customer Retention Specialist to assist in managing customer interactions and increasing retention.Key Responsibilities:Optimize billing processes to minimize disconnections and reduce trouble tickets.Enhance agent productivity by improving resolution...

Job Title: Zone ManagerThis role offers an opportunity to lead and grow a team of professionals in a customer-centric environment. As a Zone Manager, you will be responsible for driving business growth, developing and executing strategic plans, and ensuring exceptional customer experiences.Develop and execute annual operating plans, including revenue and...

Assistant Manager – Customer Experience and LoyaltyWe are seeking a seasoned professional to lead our customer experience and loyalty initiatives. As Assistant Manager – Customer Experience and Loyalty, you will play a pivotal role in strengthening our relationship with our loyal customer base.Key Responsibilities:Customer Journey ManagementDesign and...